Find below a range of frequently asked questions. Click any title to answer your question.
  • What are your opening hours?

    We are open 365 days a year (except Xmas day and Boxing Day) from 7.00am to 8.00pm. Contact us on 01698 803 905 Mon-Fri 9.00am - 5.00pm.

  • Can I pick up my caravan for an early start?

    Yes, if you let us know in advance we can arrange for an early arrival.

  • Can I request a specific parking space?

    Our parking bays depend on the size of the vehicle. Unfortunately we cannot guarantee specific spaces for customers. However, we will endeavour to ensure that long term customers can retain their existing parking space on request.

  • Where will my caravan be stored?

    Your caravan will have it's own numbered bay. Our surface is hardstanding so there are no muddy fields to negotiate. We have wide access roads so that you can easily drive in and out of your allocated bay.

  • Do you have wash or valet facilities?

    Not at the moment although we expect to offer an onsite wash/valet service in 2019

  • What security do you have?

    My Caravanspace is a fully secure site with 24/7 security incorporating a gatehouse, CCTV and full perimeter fencing

  • Can I ask someone else to pick up my caravan?

    Yes you can nominate a person/vehicle with your permission to move your caravan/motorhome. You can to do this through our online portal or by calling us on 01698 803 905.

  • How do I book?

    You may book online at mycaravanspace.com. Alternatively, you may call us on 01698 803 905 to arrange your booking and pay by card, cheque or bank transfer.

    For existing customers, contracts will ‘auto -renew’ in December and customers will receive notification and an application for payment for the following year. 

  • What happens when I drop my vehicle off for the first time?

    When dropping your vehicle off for the first time you will be asked to arrive at a specific time as you need to visit our site office to complete your ID check.  Your allocated bay will be ready for you. You must make sure that you have followed our gas and other safety checks before leaving your vehicle on site.  

  • Can I come to view the site?

    Yes of course, we'd love to see you! We have regular open days. Just call us and we can let you know when the next open day is.

  • Can I get my caravan serviced while it is in storage?

    Not at the moment. For the safety and security of other customers and their vehicles we do not allow non-approved contractors on site. We hope to be able to offer an approved caravan & motorhome service contractor in the near future.

  • What are the benefits of using a CaSSOA acredited site?

    Mycaravanspace at West Hallam is a GOLD accredited CaSSOA (Caravan Owners Storage Site Owners Association). This is the highest accreditation level for secure storage. Many insurance companies will offer a discounted insurance for using us.

  • How much notice do I need to give if I want to pick up or return my caravan?

    You may gain access as long as you have your Letter of Authorization available for checking on arrival. For your added security you will have access to our online system and if you choose you may book your vehicle for drop off / pick up - this will speed up your entry/exit process and is an optional additional security measure for customers.

  • What happens if I forget to give notice that I'm picking up or dropping off?

    You will be able to gain access as long as you have your letter of authorization with you. Otherwise you will be unable to gain access to the site until you have your letter or have arranged your either through the online booking system or by calling our office on 01698 803 905.

  • How long will my contract be for?

    Due to high demand for spaces our minimum contract term is 12 months. 

  • How much will is cost to store my vehicle?

    Annual storage fees for 2019 are £440 for vehicles up to 22 foot, £555 for vehicles up to 29 foot. For over-sized vehicles please call us for a dedicated quote on 01698 803 905.

  • How can I pay?

    You may pay by bank transfer, cheque, debit or credit card.

  • Can I cancel my contract?

    We want you to be delighted with our service and your storage and so we offer a no quibble 14 day cancellation and refund.

  • How should I secure my vehicle when it is in storage.

    Check with your insurance company. Most insurance companies will require a wheel clamp and hitch lock as  minimum requirements.

  • Will I get a dedicated bay?

    Yes, every vehicle has a numbered bay which is allocated for the duration of the contract

  • Is there anyone onsite who can help me park my vehicle?

    No. You need to be able to park your own vehicle. If you have problems on the day there is an on-site manager who you will be able to speak with.

Contact Us

MY Caravanspace

Head Offce:
Ellismuir House, Ellismuir Way
Tannochside Park,
G71 5PW

e: [email protected]
t: 01698 803 905

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